Terms of service

Last updated: 6 October 2026

This page is available in Dutch (original text) and in English (courtesy translation). In case of differences, the Dutch text prevails.

1. Agreement to the terms

By visiting our website and buying tickets for our events, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this site.

These terms apply to Ray’s events, registered in Belgium under company number 1014967319.

2. Ticket purchases

2.1 Purchase process

Tickets are sold through authorised ticketing platforms. By buying a ticket you enter into a binding contract with us. All ticket sales are subject to availability.

2.2 Prices and payment

All prices are stated in euros (€) and include the applicable VAT, unless stated otherwise. Service fees may apply via external ticketing platforms. Payment must be made in full at the time of purchase.

2.3 Ticket delivery

E-tickets are sent to the email address provided during purchase. You are responsible for the accuracy of the email address. Print your e-ticket or show it on your mobile device for entry.

3. Refunds and cancellations

3.1 Cancellations by the customer

Under Dutch consumer law you have a 14-day cooling-off period for online purchases. However, tickets for events scheduled within this period are excluded from this right. Tickets are generally non-refundable, unless the event is cancelled or rescheduled.

3.2 Cancellation of the event

If an event is cancelled, you are entitled to a full refund of the ticket price (excluding service fees charged by external platforms). Refunds are processed within 14 days of the cancellation notice.

3.3 Postponement of the event

If an event is postponed or rescheduled, your ticket remains valid for the new date. If you cannot attend the rescheduled event, you may be entitled to a refund, depending on our discretion and the circumstances of the postponement.

4. Access to and conduct at the event

4.1 Entry requirements

• You must show a valid ticket (printed or digital) for entry.
• Valid identification may be required.
• Security checks may be carried out at the venue.
• We reserve the right to refuse entry without refund.

4.2 Prohibited items and behaviour

The following is strictly prohibited at our events:

• Professional recording equipment (cameras, video recorders)
• Weapons or dangerous objects
• Illegal substances
• Food and drink from outside (unless medically necessary)
• Disruptive or aggressive behaviour
• Reselling or transferring tickets for profit (scalping)

5. Intellectual property

All content on this website, including text, images, logos and graphics, is the property of Ray’s events or its content suppliers and is protected by Dutch and international copyright laws.

Unauthorised recording, photography or broadcasting of our events is strictly prohibited and may result in removal from the venue and legal action.

6. Limitation of liability

To the maximum extent permitted by Dutch law:

• We are not liable for personal injury, loss of or damage to property during events (except in case of gross negligence or intent).
• We are not responsible for transport delays or problems reaching the venue.
• We are not liable for changes to the event programme, artists or start times.
• Our total liability will not exceed the ticket price paid.

7. Force majeure

We are not liable for failure to fulfil our obligations as a result of circumstances beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, strikes, government restrictions, pandemic or unavailability of the venue.

8. Data protection

Your personal data is processed in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR). By buying tickets, you consent to the processing of your personal data as described in our Privacy Policy.

9. Photography and filming

By attending our events, you agree to be photographed or filmed for promotional purposes. This material may be used on our website, social media or marketing material. If you do not wish to be photographed, please let our staff at the venue know.

10. Resale of tickets

Tickets may not be resold for profit or commercial gain. Tickets bought from unauthorised resellers may be invalid and entry may be refused. We reserve the right to cancel tickets obtained through unauthorised channels without refund.

11. Governing law

These Terms of Service are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from these terms are subject to the exclusive jurisdiction of the Dutch courts.

12. Changes

We reserve the right to change these Terms of Service at any time. Changes take effect immediately upon publication on our website. Your continued use of the site after changes constitutes acceptance of the modified terms.

13. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will remain in full force.

14. Contact information

For questions about these Terms of Service or issues relating to your tickets or attendance, you can contact us via Ray’s events.

Email: info4rays.events@gmail.com · Phone: +32 489 43 94 50
Ray’s Coffee Antwerp BV, Handschoenmarkt 13, 2000 Antwerpen, Belgium · VAT BE1014967319