Privacy policy

Last updated: 6 October 2026

This page is available in Dutch (original text) and in English (courtesy translation). In case of differences, the Dutch text prevails.

1. Introduction

Ray’s events (“we”, “our” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website or buy tickets for our events.

We are committed to complying with the General Data Protection Regulation (GDPR) and Dutch data protection legislation.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not visit the site.

2. Information we collect

Personal data

When you buy tickets or contact us, we may collect personally identifiable information, such as:

• First and last name
• Email address
• Telephone number
• Invoice and payment information
• Communication preferences

Automatically collected information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses

3. How we use your information

We use the information we collect to:

• Process ticket purchases and send confirmations
• Communicate with you about events and updates
• Improve our website and services
• Respond to your questions and provide customer support
• Send you marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and improve security

4. Legal basis for processing (GDPR)

Under the General Data Protection Regulation (GDPR) we process your personal data on the basis of:

• Performance of a contract: Processing necessary to carry out ticket purchases
• Legitimate interests: Improving our services and communicating about events
• Consent: Marketing communications (you can withdraw your consent at any time)
• Legal obligation: Compliance with Belgian and EU law

5. Sharing your information

We may share your information with:

• Service providers: External payment processors and ticketing platforms
• Event partners: Venues and artists for event coordination
• Legal authorities: Where legally required or to protect our rights

We do not sell or rent your personal information to third parties.

Our email correspondence runs through Gmail (Google) as our email provider.

6. Your rights under the GDPR

As a data subject in the European Union you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restriction: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw your consent to marketing communications

To exercise these rights, you can contact us at info4rays.events@gmail.com.

You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données), Drukpersstraat 35, 1000 Brussels, www.gegevensbeschermingsautoriteit.be.

7. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

8. Data retention

We keep your personal data only for as long as necessary to fulfil the purposes set out in this privacy policy, unless a longer retention period is required by law. Ticket purchase data is kept for 7 years in accordance with Belgian tax law.

9. Cookies

Our website may use cookies to improve the user experience. You can manage your cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of the website.

Meta Pixel. With your consent (via the cookie banner) we use the Meta Pixel of Meta Platforms Ireland Ltd. to measure the effectiveness of our advertising. The pixel is only loaded after you click “Accept”. Once loaded, it may set cookies and send information such as your IP address, browser data and the pages you visit to Meta. Without your consent no pixel is loaded. You can change or withdraw your choice at any time via “Cookie settings” in the footer of the website.

TikTok Pixel. With your consent (via the cookie banner) we also use the TikTok Pixel of TikTok to measure the effectiveness of our advertising. This pixel is only loaded after you click “Accept”. Once loaded, it may set cookies and send information such as your IP address, browser data and the pages you visit to TikTok. Without your consent no pixel is loaded. You can change or withdraw your choice at any time via “Cookie settings” in the footer of the website.

We also store your language choice and your cookie choice in your browser’s local storage. This information stays on your device.

10. Third-party links

Our website may contain links to third-party websites (such as ticketing platforms). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Changes to this policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “Last updated” date.

12. Contact us

If you have questions about this privacy policy or wish to exercise your rights, please contact Ray’s events

Ray’s Coffee Antwerp BV (trading as Ray’s Events), Handschoenmarkt 13, 2000 Antwerpen, Belgium · Email: info4rays.events@gmail.com · Phone: +32 489 43 94 50